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      Insurance SMART Goals

      Let's outline three SMART goals for each survey specific to the insurance industry:

      Customer Satisfaction Survey:

      1. Increase the NPS score by 15 points within the next six months through improved claims processing efficiency and personalized customer service.
      2. Achieve a minimum of 90% "Yes" responses to the question regarding satisfaction with customer service assistance within the next quarter.
      3. Improve the average overall satisfaction rating to 4.5 out of 5 within the next year by enhancing digital service capabilities and providing comprehensive insurance coverage options.


      Internal Employee Satisfaction Survey:

      1. Increase the NPS score for internal employee satisfaction by 20 points within the next nine months through initiatives focused on career development and fostering a positive work culture.
      2. Achieve a minimum of 85% "Yes" responses to the question regarding feeling valued and appreciated by colleagues and supervisors within the next six months.
      3. Improve the average overall satisfaction rating for employees to 4.5 out of 5 within the next year by implementing flexible work arrangements and competitive compensation packages.

      New Customer Onboarding Survey:

      1. Increase the NPS score for new customer onboarding by 15 points within the next six months through enhancements in the onboarding process's clarity and efficiency.
      2. Achieve a minimum satisfaction rating of 4.5 out of 5 for the onboarding experience within the next quarter.
      3. Decrease the average response time for addressing customer feedback and inquiries during the onboarding process by 25% within the next year through automation and streamlined communication channels.

      Employee Training/Development Survey:

      1. Increase the NPS score for employee training programs by 15 points within the next nine months through the introduction of interactive and job-specific training modules.
      2. Achieve a minimum satisfaction rating of 4.5 out of 5 for the effectiveness of training sessions within the next six months.
      3. Increase the percentage of employees reporting the application of training knowledge to their roles by 20% within the next year through post-training assessments and mentorship programs.


      Overall Company Satisfaction Survey:

      1. Increase the NPS score for overall company satisfaction by 20 points within the next year through strategic improvements in customer service, employee engagement, and product innovation.
      2. Achieve a minimum satisfaction rating of 4.5 out of 5 for all aspects of the company's operations within the next two quarters.
      3. Implement at least 90% of the suggested improvements based on survey feedback within the next six months to address areas for enhancement and enhance overall company satisfaction.