New Customer Onboarding During Enrollment Periods Survey:
Use Case: An insurance company introduces a new customer onboarding survey to evaluate the effectiveness of their enrollment process during enrollment periods. After new customers complete the enrollment process, they receive a survey asking about their likelihood of recommending the company's onboarding process, whether they found it clear and informative, and their overall satisfaction rating. The survey also prompts customers to provide feedback on any information or support they wish they had received during the enrollment process and any other comments or suggestions they have.- On a scale of 0-10, how likely are you to recommend our company's onboarding process to others? (NPS)
- Did you find the enrollment process clear and informative? (Yes/No)
- Please rate your satisfaction with the enrollment process on a scale of 1-5.
- Is there any information or support you wish you had received during the enrollment process?
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- Any other comments or suggestions regarding your enrollment experience?