SMART goals are Specific, Measurable, Achievable, Relevant, and Time-bound.
Let's create three SMART goals for each survey specific to the consumer services industry:
Customer Satisfaction Survey:
Increase the NPS score by 10 points within the next six months by improving customer service response times and resolution rates.
Achieve a minimum of 90% "Yes" responses to the question regarding satisfaction with customer service assistance within the next quarter.
Improve the average overall satisfaction rating to 4.5 out of 5 within the next year by implementing feedback-driven improvements in service delivery.
Internal Employee Satisfaction Survey:
Increase the NPS score for internal employee satisfaction by 15 points within the next nine months through targeted initiatives to enhance workplace culture and recognition programs.
Achieve a minimum of 85% "Yes" responses to the question regarding feeling valued and appreciated by colleagues and supervisors within the next six months.
Improve the average overall satisfaction rating for employees to 4 out of 5 within the next year by implementing action plans based on employee feedback.
New Customer Onboarding Survey:
Increase the NPS score for new customer onboarding by 10 points within the next six months through improvements in the clarity and informativeness of the onboarding process.
Achieve a minimum satisfaction rating of 4 out of 5 for the onboarding experience within the next quarter.
Decrease the average response time for addressing customer feedback and inquiries during the onboarding process by 20% within the next year.
Employee Training/Development Survey:
Increase the NPS score for employee training programs by 10 points within the next nine months through enhancements in training content and delivery methods.
Achieve a minimum satisfaction rating of 4 out of 5 for the effectiveness of training sessions within the next six months.
Increase the participation rate in employee training programs by 15% within the next year through improved communication and incentivization strategies.
Overall Company Satisfaction Survey:
Increase the NPS score for overall company satisfaction by 15 points within the next year through targeted improvements in customer service, employee satisfaction, and operational efficiency.
Achieve a minimum satisfaction rating of 4.5 out of 5 for all aspects of the company's operations within the next two quarters.
Implement at least 80% of the suggested improvements based on survey feedback within the next six months to address areas for improvement and enhance overall company satisfaction.