Let's outline three SMART goals for each survey specific to the insurance industry:
Customer Satisfaction Survey:
Increase the NPS score by 15 points within the next six months through improved claims processing efficiency and personalized customer service.
Achieve a minimum of 90% "Yes" responses to the question regarding satisfaction with customer service assistance within the next quarter.
Improve the average overall satisfaction rating to 4.5 out of 5 within the next year by enhancing digital service capabilities and providing comprehensive insurance coverage options.
Internal Employee Satisfaction Survey:
Increase the NPS score for internal employee satisfaction by 20 points within the next nine months through initiatives focused on career development and fostering a positive work culture.
Achieve a minimum of 85% "Yes" responses to the question regarding feeling valued and appreciated by colleagues and supervisors within the next six months.
Improve the average overall satisfaction rating for employees to 4.5 out of 5 within the next year by implementing flexible work arrangements and competitive compensation packages.
New Customer Onboarding Survey:
Increase the NPS score for new customer onboarding by 15 points within the next six months through enhancements in the onboarding process's clarity and efficiency.
Achieve a minimum satisfaction rating of 4.5 out of 5 for the onboarding experience within the next quarter.
Decrease the average response time for addressing customer feedback and inquiries during the onboarding process by 25% within the next year through automation and streamlined communication channels.
Employee Training/Development Survey:
Increase the NPS score for employee training programs by 15 points within the next nine months through the introduction of interactive and job-specific training modules.
Achieve a minimum satisfaction rating of 4.5 out of 5 for the effectiveness of training sessions within the next six months.
Increase the percentage of employees reporting the application of training knowledge to their roles by 20% within the next year through post-training assessments and mentorship programs.
Overall Company Satisfaction Survey:
Increase the NPS score for overall company satisfaction by 20 points within the next year through strategic improvements in customer service, employee engagement, and product innovation.
Achieve a minimum satisfaction rating of 4.5 out of 5 for all aspects of the company's operations within the next two quarters.
Implement at least 90% of the suggested improvements based on survey feedback within the next six months to address areas for enhancement and enhance overall company satisfaction.