Use Case: A company in the consumer services industry aims to understand the satisfaction level of its customers. They distribute a customer satisfaction survey to recent clients to collect feedback on their experience with the company's services. The survey helps gather quantitative data on the likelihood of customers recommending the services, satisfaction with the customer service provided, and overall satisfaction rating. Additionally, the free response section allows customers to provide specific feedback on what aspects of the services they appreciate and any areas for improvement.
Customer Satisfaction Survey:
- On a scale of 0-10, how likely are you to recommend our consumer services to a friend or colleague? (NPS)
- Were you satisfied with the assistance provided by our customer service team? (Yes/No)
- Please rate your overall satisfaction with our consumer services on a scale of 1-5.
- What aspects of our services do you appreciate the most?
- Is there anything else you would like to share about your experience with us?