Customer Service Experience Survey Examples

• How satisfied were you with the assistance our customer service team provided? (Rating: Very Unsatisfied to Very Satisfied)
• How quickly did our customer service team resolve your issue? (Rating: Much Slower than Expected to Much Faster than Expected)
• Was the customer service representative knowledgeable and helpful? (Yes/No)
• How likely are you to recommend our service to others based on your experience? (Unlikely to Very Likely)
• Please share any feedback on how we can improve our customer service. (Open-ended)